Joel McKowan is an experienced End User Services Analyst specializing in voice operations, currently employed at Armstrong World Industries since July 2016. In this role, Joel has supported the transition of voice operations and the IT Service Desk from offshore to domestic post-company split and served as the primary advisor for Avaya telecommunications equipment across EMEA facilities. Prior to this position, Joel worked at eBay Enterprise from December 2007 to March 2016, initially as a Telecommunications Engineer I, managing 2000+ seat call centers and ensuring system efficiency, followed by a role as Helpdesk Analyst Lead, providing high-level IT support and successfully implementing various projects. Joel holds a Bachelor’s Degree in Information Technology - Network Administration from Alfred State College and a certification from Potter Road Career and Technical Center in Information Technology/Cisco Network Academy.
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