Josh Doak is a Ticket Operations Specialist with the Arizona Diamondbacks, bringing extensive experience in ticketing and customer service since February 2021. In this role, responsibilities include managing the CRM and Archtics ticketing systems, fulfilling various ticket requests, leading game day representatives, and collaborating with multiple departments to enhance guest experiences. Previous positions held at the Arizona Diamondbacks include Ticket Service Representative, Chase Field Tour Guide, Guest Relations Supervisor, and Guest Service Representative, all focused on delivering outstanding fan engagement and service. Before joining the Diamondbacks, Josh worked at Walgreens for over 13 years in roles progressing from Customer Service Associate to Store Manager, emphasizing customer service excellence, team management, and operational oversight. Josh holds a degree from Ball State University, obtained in May 2011.
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