Bernd Hesse is a Senior Business Service Manager at Arelion, formerly TeliaSonera Carrier. Bernd is involved in designing and enhancing processes at the latest ITIL V4 Managing Professional level, utilizing the Deming Cycle to improve service quality. Previously, Bernd worked at Telia Sonera as a Service Manager & ITIL V3 Expert and at Cisco Systems as a Senior Engagement Program Manager. Bernd also has experience at o.tel.o as a Project Manager and Bosch Telecom as a Sales Support Engineer. Bernd holds a degree from RWTH Aachen University.
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