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Brian S. Naumann serves as the Vice President and General Manager of Apple’s Service Business, leading a team of approximately 1,000 employees focused on customer service for hardware products. With a robust career spanning over two decades in various leadership roles, Naumann previously held positions at Apple as Sr. Director of Service Operations and Director of Service for Mac and iPad, emphasizing service enhancements and operational efficiency. Prior experience includes serving as Director of Materials at Sun Microsystems, where responsibilities encompassed procurement and supply chain execution, as well as managing the introduction of the Sun Fire enterprise server line. Early in the career trajectory, Naumann gained experience at Accenture as a Management Consultant, at Honeywell as a Manufacturing Engineer, and at MTD Products in various engineering roles. Academic credentials feature an MBA from Harvard Business School, an MS from Stanford University, and a BS from Kettering University.