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Jay Hagstrom is an experienced design professional with a diverse background spanning over two decades in user interface and experience design. Jay began as Director of Imaging and UI Design at The Sandbox Agency, where responsibilities included overseeing the creation of interface elements and infographics for notable clients such as Abbott Laboratories. Subsequent roles included Game UI Designer at Scientific Games, where Jay crafted various visual assets for interactive gaming, and User Experience Designer at Hagstrom Design, focusing on usability testing and brand development. Jay further honed design skills as a Product Designer at both Built In and CIC Plus, emphasizing user experience metrics and client feedback processes. Currently serving as Senior Design Lead & Researcher at Aon, Jay employs insights from interviews and design discovery sessions to enhance the insurance customer experience and support informed purchasing decisions. Academic qualifications include a degree in Design and Photography from Columbia College Chicago and a User Experience Design Immersive certification from General Assembly.