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Manuel Samperio Alcalde is an accomplished professional with extensive experience in client management and operations, currently serving as Regional Client and Operations Manager at American Express Global Business Travel since July 2011. In this role, Manuel has successfully increased business and profitability for global and local accounts by executing strategic initiatives and analyzing client needs in Mexico and Latin America. Prior to that, Manuel held various positions at HSBC, where contributions included developing the Center of Excellence for Latin America and leading a migration project to reduce operating costs. Earlier experience at Ixe Grupo Financiero involved overseeing business process improvements and successfully implementing credit card processes essential for a joint venture with JP Morgan Chase. Educational qualifications include a Master's degree in Operations Management and multiple specializations and degrees from Universidad Panamericana.