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Harsh Khurana is a dedicated professional currently serving as a Customer Service Team Lead at American Express since 2026. Previously, they worked as a Sr. Grievance Executive at Air India Limited from 2023 to 2025, where they focused on enhancing passenger experiences through effective problem-solving. Harsh also held the position of Sr. Customer Relationship Manager at Sernexuss Immigration from 2021 to 2023. They are pursuing a Master of Business Administration in Marketing at Indira Gandhi National Open University, following a Bachelor of Commerce with first division honors from Delhi University. Harsh's commitment to quality and customer relations is evident throughout their career in the aviation and service industries.