Santhosh L. is a Senior Delivery Quality Manager at Amazon, currently based in London, UK. They lead the Customer Quality Program for Delivery Service Partners (DSPs) across the EU marketplace, emphasizing operational excellence through data-driven insights and collaboration. Previously, Santhosh worked as a Senior Program Manager in the Amazon India Customer Service team, directing initiatives aimed at enhancing customer experience and efficiency. Santhosh’s career began as an Associate Consultant at Oracle Financial Services Software, and they hold an MBA from the Indian Institute of Technology (IIT) Bombay, along with a Bachelor of Engineering in Mechanical Engineering.
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