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Jessica Gralla, MBA, is a seasoned professional currently serving as a Senior Customer Success Manager in Strategic Account Services at Amazon. With a Master's Degree in Business Administration and over four years of experience in Client Account Management and B2B Sales, Jessica has consistently leveraged analytics and data-driven strategies to enhance sales growth and maintain high-value C-suite relationships. They have a proven track record in team mentorship, partner relations, and innovative account strategies that have led to substantial revenue increases. Previously, Jessica held significant roles at Expedia Group, Vacasa, and White Lodging Services, contributing to business development and operational excellence.