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Giovanni Danzuso possesses extensive experience in customer care and sales across multiple industries, including e-commerce and hospitality. Notable roles include Escalation Team Specialist and Reporting & Forecasting Specialist at YOOX NET-A-PORTER GROUP, as well as various positions at Costa Crociere, where responsibilities spanned from performance monitoring to upselling leadership. Giovanni also held significant roles at Amazon, culminating as Senior Escalation Process Specialist. Prior to these positions, involvement in export sales at HELAN Cosmesi di Laboratorio S.r.l. and a vendor role at City Sightseeing LTD further diversified professional expertise. Giovanni's educational background includes ongoing studies at the University of Wroclaw and the University of Warsaw, with prior academic achievements in foreign languages and accounting from Italian institutions.