Samantha Sotolongo is an experienced professional with over a decade at Allstate, advancing through various leadership roles including Sr. Manager of Customer Success: Retention, Sr. Manager of Customer Experience: Service Design, and Sr. Manager Data Strategy Governance. Throughout this tenure, Samantha has excelled in managing complex operational functions, leading teams to enhance strategic capabilities, improve quote volumes, and implement technology initiatives that support AIA business goals. Notable achievements include the development of an enhanced agent onboarding process and successful project leadership that resulted in significant increases in production and close rates. Samantha holds a Bachelor of Arts in Public Relations & Advertising from DePaul University.
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