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Jocelyn Flaherty has a diverse professional background in the insurance and financial industry, with experience in customer service, sales coaching, business development, and strategic transformation. Currently working at Allstate Canada since May 2017, Jocelyn has held various managerial roles such as Senior Manager Strategic Transformation & Ombudsman, Manager of External Communications & Ombudsman, and Trusted Advisor and Best Practices Manager. Prior to Allstate, Jocelyn worked as a Licensed Insurance Agent at RBC and as a Customer Service Representative at TD.