ÂÜÀòÂÒÂ×

Riikka Hirvikallio is a seasoned Customer Service and Operations Director currently at Ayvens, where they focus on enhancing customer engagement and experience. With a career that began at The Boston Consulting Group in 1999, Riikka has held various leadership roles, including Head of Customer Experience at Lindström and Regional Customer Experience Manager at Management Events. They have extensive experience in service concept development, change management, and team leadership, having managed centralized customer service operations since 2008. Known for their IT-oriented mindset, Riikka has successfully led system development projects and has a proven record in marketing automation and off-shoring service centers.