Christopher MacDonald is an experienced professional in customer service management, currently serving as the Manager of the Contact Centre at The Alcohol and Gaming Commission of Ontario since January 2023. Previously, Christopher held positions at Equitable Life of Canada as Manager of Group Administration and at Porter Airlines Inc. as both Manager of the Call Centre and Manager of Customer Relations, focusing on operational efficiency, customer satisfaction, and team leadership. Christopher's career began at CAA Club Group of companies, where various roles emphasized customer experience and sales support. Additional experience includes working as a Claims Administrator at Cunningham Lindsey and an Assistant Manager at Rogers Communications. Academic credentials include studies at McMaster University and Mohawk College, enhancing skills in customer service and business administration.
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