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Mike Hanna is an experienced leader who currently serves as the Sr. Director of Customer Success Operations and Project Management Office Excellence at AlayaCare. With a background that includes roles as Director of Professional Services at both Lone Wolf Technologies and TouchBistro, Mike has demonstrated expertise in project management, strategic vision, and operational excellence. Previously, Mike held various project management positions and has a dual Bachelor of Commerce degree in Economics and Management Information Systems from Carleton University and the University of Ottawa. Throughout their career, Mike has focused on enhancing customer satisfaction, team development, and implementing best practices in professional services.