John M. is a seasoned IT professional with extensive experience, currently serving as a Platform Operations Engineer II at Akamai Technologies since June 2013, focusing on Change Safety Optimization within a vast network of over 100,000 servers. Previous roles include Technical Support Engineer at Sophos, providing high-quality technical support for security products, and Desktop Support Contractor at School Specialty, delivering IT care across various devices. John has also worked as an IT Consultant, providing networking services and technical support to home and small business clients, and held multiple technical support and management positions at Comcast and Best Buy, showcasing a well-rounded expertise in IT operations, customer service, and team supervision. John holds an Associates of Arts degree in Informational Technology from the University of Phoenix, completed between 2010 and 2012.
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