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Elena Castillo is currently the Director of Customer Support at Aizon, where they lead a team to deliver exceptional service using the Scrumban methodology. With almost a decade of experience in technical support and three years in management, they have held various roles at companies like UserZoom and Ericsson, contributing significantly to team performance and customer satisfaction. Elena is ITIL V3 Foundation certified and has an educational background in project management from IL3 (University of Barcelona), along with several diplomas in web development and design. Known for their organized and collaborative approach, they excel in coaching teams and implementing processes to enhance service delivery.