John Knox is an accomplished operations leader with nearly 30 years in the aviation industry. They have held significant roles, including Head of Ground Operations at Jetstar Hong Kong, where they mentored teams and developed operational strategies during the startup phase. John has also served as Director of Operations at ASIG, focusing on building effective operations, and held various customer service roles throughout their career with airlines like Qantas and United Airlines. Currently, they are a Senior Associate at Transport & Strategy, managing business continuity for the Victorian Electoral Commission. Their commitment to operational excellence and safety has been a hallmark of their extensive career.