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Guillermo Moreno is a Telecom and Network Engineer currently working as a Tier 3 Telecom Managed Services Engineer at AireSpring. They graduated from Universidad Francisco Gavidia with a degree in Telecommunications and have held various roles in network and system administration, most recently providing Tier 3 support at RSM US SV for clients in the financial sector. Guillermo has extensive experience configuring and troubleshooting multi-vendor network devices and managing complex network environments, with a strong focus on compliance with service level agreements and collaborative problem-solving. Prior to RSM, they worked as a Network Support Specialist at Tech Americas USA, Inc., where they ensured the reliability of data and voice services for multiple U.S.-based clients.