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Alicia Pigon, MSHSA, LBBP, PM-LP, is an accomplished healthcare administrative leader and Operational Project Manager II at Molecular Testing Labs. With extensive experience in integrating Six Sigma principles and project management strategies, Alicia focuses on optimizing processes to enhance patient care quality. Previously, Alicia served as a Claims Resolution Specialist and Project Manager for Continuous Improvement initiatives. Alicia holds a Master's degree in Health Services Administration and a Bachelor's degree in Psychology from the University of Central Florida. Currently, Alicia is also the Project Manager at Jarel Communications, where they lead end-to-end project management initiatives.