Advensus started operations in 2006 in the Dominican Republic under the name of Nearshore and 100 telemarketing positions. Eleven years later, the company has evolved and has become the most important provider of contact centers services in the country, with 5 modern buildings in central areas of Santo Domingo, more than 4,000 operational positions and over 1,500 direct associates. Advensus today focuses on its international expansion with the recent opening of a new contact center in Florida, always operating under the highest standards of safety and technology, with the sole purpose of meeting the needs of our customers and associates.

Advensus offers inbound and outbound contact center services including customer service, technical support, sales, lead generation, collections, order taking, scribe and transcription, event registration, email and chat support and Consultative approach. Bilingual - English and Spanish Agents. Advensus prides itself in being flexible, nimble and competitive, with facilities that are completely state of the art, PCI Certified, HIPAA Certified and employing best in class technology and people. Convenient 90-minute flight from Miami. 

Industries served – cable and telecom, healthcare, financial services and insurance, consumer goods, retail, business services, education, travel and entertainment, logistics

For employment inquiries:
Phone: 809-542-0000
Email: careers@advensus.ccom

For business inquiries:
Phone: 809-542-0000 | 866-501-0029
Email: sales@advensus.com

Call Center

Consumer Goods

Enterprise Software

Outsourcing

Telecommunications

Travel & Leisure

Advensus

Advensus' headquarters in Santo Domingo, Dominican Republic

Thomas Oronti

Osvaldo Cardales

Kenia Cruz

Maria Almanzar

The Sales and Customer Service team at Advensus is dedicated to driving revenue growth and ensuring exceptional client experiences. This team engages in both inbound and outbound communication, providing comprehensive support for sales and customer inquiries across multiple industries. They are skilled in lead generation, account development, and delivering service excellence in both English and Spanish, leveraging advanced technology and a consultative approach to meet the diverse needs of clients.

Sales and Customer Service

The Operations Team at Advensus is responsible for overseeing the day-to-day functions of contact center operations, ensuring that services are delivered efficiently and effectively. This team manages resources, implements processes, and maintains quality standards across all client engagements. With a focus on continuous improvement, the Operations Team supports the company's growth initiatives and technological advancements while fostering a productive and agile work environment.

Operations Team

The Human Resources Team at Advensus is dedicated to attracting, developing, and retaining top talent to support the company’s growth and operational excellence. This team manages recruitment processes, employee relations, and talent acquisition strategies, ensuring that Advensus maintains a skilled and motivated workforce. By fostering a positive workplace culture and implementing best practices in human resources, the team plays a vital role in aligning employee goals with the company's objectives.

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Advensus

Org chart

Teams

Sales and Customer Service

Operations Team

Human Resources Team

Offices

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Advensus

Org chart

Teams

Sales and Customer Service

Operations Team

Human Resources Team

Offices

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