Acteur de référence en Tunisie dans le domaine des Centres de Contacts : conduite d’activité, service clients, support technique utilisateurs et professionnels et gestion de la chaîne administrative de vente et d’après-vente.

La société emploie 500 collaborateurs en Tunisie et en forte croissance avec deux sites totalisant 860 positions. De taille humaine avec un fort management de proximité, la société s’est dotée de moyens humains hautement qualifiés ainsi que d’environnement et de moyens techniques certifiés ISO 27001 assurant la sécurité des données de ses clients et de leurs bénéficiaires dans un contexte respectant le RGPD.

La société compte parmi ses clients des acteurs français de renommée en leur assurant des missions en conduite d’activité, de services clients, de support technique, de création de valeur ainsi que des prestations back-office techniques.

La société est aussi dotée d’un système qualité ISO 18295-1 propre aux centres de contacts clients externes.


Contact Commercial
Sahbi Gargouri: Executive President, Sales & Marketing
Mob: 06 01 10 24 29
Mail : sahbi.gargouri@advancia-teleservices.com

Call Center

Advancia Téléservices

Advancia Téléservices' headquarters in Tunis, Tunisia

This department focuses on attracting, recruiting, and integrating new employees into the organization.

Recruitment and Onboarding

The Customer Support Team at Advancia Téléservices handles a broad array of responsibilities including user and professional technical support, client service management, and administrative sales and after-sales processes. Comprised of highly qualified team members such as technical support experts, helpdesk professionals, and customer service agents, the team ensures efficient resolution of customer issues while maintaining high standards of data security and regulatory compliance.

Customer Support Team

The Customer Relations & Sales team at Advancia Téléservices is responsible for managing and enhancing customer experiences, driving sales, and providing tailored solutions to clients. They handle everything from customer support and technical assistance to sales and post-sales services, ensuring high levels of client satisfaction and meeting the company's growth objectives. This team plays a crucial role in developing customer relationships, executing sales strategies, and maintaining compliance with industry standards.

Customer Relations & Sales

The Operations and Logistics Team at Advancia Téléservices ensures seamless execution of daily business activities and oversees logistical coordination to support efficient customer service and technical support operations. They manage the quality of operations, optimize processes for improved service delivery, and ensure compliance with relevant standards, including ISO 27001 and ISO 18295-1. This team also handles the coordination of resources to maintain high performance in handling customer engagements and back-office tasks.

Operations and Logistics Team

The Human Resources and Workforce Management team at Advancia Téléservices is responsible for overseeing staff recruitment, development, and retention. They manage workforce planning, forecasting, and flow management to ensure optimal staffing levels and efficient operations. Additionally, they uphold high standards of data security and regulatory compliance, contributing to the company's mission of providing top-tier contact center services.

Human Resources and Workforce Management

This department provides technical support and maintenance for IT systems and networks.

��

People (0)

Jobs (0)

Other teams

Customer Support Team

Customer Relations & Sales

Operations and Logistics Team

Human Resources and Workforce Management

IT Support Services

��������

People (0)

Jobs (0)

Other teams

Customer Support Team

Customer Relations & Sales

Operations and Logistics Team

Human Resources and Workforce Management

IT Support Services

��