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Michaela Mertes is a seasoned professional in HR and Payroll Services, currently serving as the Sr. Director of EMEA Implementation at ADP Global Payroll - GlobalView. With extensive experience in customer service since 1995 and a strong international profile developed since 2002, Michaela excels in team management and client relations, overseeing both small teams and large groups. Previously, Michaela held various roles at IBM and HCC Global Financial Products, showcasing a diverse background in HR and operational leadership. Michaela's expertise encompasses process optimization, service delivery, and strategic client engagement.