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Laelene Parker is an experienced marketing and communications professional with a diverse background in the insurance and financial services sectors. Currently serving as the Lifecycle Engagement Manager at MLC Life Insurance since January 2025, Laelene has previously held key positions such as Customer Marketing Lead for Customer Loyalty and Retention at Zurich Insurance and Change Communications Lead for Divestments at ANZ. With a career spanning over two decades, Laelene has developed expertise in customer retention, marketing strategy, and project management, having managed significant projects and implemented effective marketing initiatives for various organizations, including ANZ and Zurich Insurance Company Ltd. Academic qualifications include a Bachelor of Business Administration from the University of New England, along with several certifications in direct marketing and design.