Shannon Nicolas is a seasoned project management professional with extensive experience in customer implementations and marketing. Currently serving as Sr. Project Manager for Customer Implementations at Accolade, Inc. since October 2020, Shannon leads cross-functional teams to ensure successful new customer implementations, identifying process gaps and risks along the way. Prior experience includes directing corporate marketing and media at Ascension during a pivotal pandemic period, and managing global media and brand partnerships at QVC, where partnerships achieved notable success rates. Additional roles at QVC involved strategic programming initiatives and overseeing significant internet promotions. Shannon began a career in accounting and office management at AABA Accounting Inc. and holds a Bachelor's degree in Communications from West Chester University of Pennsylvania.