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Yishu Sharma is currently an Application Cloud Support Engineer at Accenture, where they utilize their expertise in IT service management and troubleshooting. Previously, Yishu served as a Technical Support Analyst at HCL Technologies, managing remote IT support and adhering to SLA agreements for incident resolution. Yishu earned a Bachelor of Technology in Electrical Engineering from Arya College of Engineering and IT, where they began their professional journey. With a focus on ITIL practices and client support, Yishu effectively manages VIP clients and enhances operational efficiencies through collaboration with cross-functional teams.