Jemma Summerhill is a highly motivated and analytical Quality Assurance professional with over 8 years of experience. They have worked at NCS - National Citizen Service Trust as a Contact Center Operations Executive and Customer Escalation Lead, where they managed operational account performance and ensured excellent customer experiences. Currently, Jemma serves as a Quality Assurance Analyst at Accenture, where they monitor productivity, manage team performance, and provide coaching and training. Jemma earned a Bachelor of Applied Science in Sports and Exercise from Teesside University.
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