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Thierry Cabal is the Head of Global Customer Quality Experience at ABB, where they lead customer-centric quality management across the Robotics Division. Previously, they served as VP of Customer Experience & Quality at Schneider Electric, overseeing initiatives in smart devices and customer satisfaction across multiple global teams. Thierry's career began at FCI Electronics in various roles within the automotive division, which included management of customer quality and supply chain functions. They are currently enhancing their expertise through a program at Harvard Business School focused on transforming a global company.