Victoria Nelson has an extensive career history in customer service and management roles. Victoria has experience in handling high volumes of customer inquiries, training team members, and facilitating process improvements to enhance customer satisfaction. Victoria has worked in various companies such as ReputationDefender.com, Reputation.com, and Actuate Corporation, where Victoria managed customer support, provided training, and facilitated internal process changes. With a background in Criminal Justice Administration & General Psych and Telecommunications & Network Information Technology, Victoria has a strong foundation for effectively managing customer interactions and driving quality assurance initiatives.