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Sam M. currently serves as the Head of Retention for AMER at 3P Learning, overseeing teams that support existing customers across North America. With a robust background in sales and customer success, previous roles include National Sales Manager (Retention) and Key Account Manager, where Sam managed extensive portfolios, achieved high retention rates, and contributed to team growth through effective coaching and cross-selling strategies. Sam's experience also encompasses various positions in retail management and sales across multiple industries, supplemented by advanced education in multi/interdisciplinary studies and management and leadership from Royal Roads University.