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Bobby Holmes is a seasoned IT Service Management and Operations Manager with 24 years of experience in leading complex projects and optimizing service delivery. Currently pursuing a Bachelor of Science in Information Technology at Western Governors University, Bobby has held notable roles, including Sr. Manager of IT Service Delivery and Global Operations Command Center. Bobby has demonstrated expertise in managing competing priorities while fostering collaboration and compliance with ITIL service management principles, ultimately enhancing user experience and service excellence. Previous positions include roles at Oracle and 3M, where Bobby contributed to infrastructure services and server management.