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David Taylor is a seasoned customer experience specialist with extensive experience across various roles in the aviation and utilities sectors. Currently serving as CX Owner at 2degrees since July 2024, David previously held the position of Customer Experience Owner at Mercury NZ from February 2023 to July 2024 and worked as a Customer Experience Specialist at SoulCentric from August 2020 to December 2021. David's background includes significant tenure at Air New Zealand, where roles ranged from Service Delivery Manager to Senior Experience Design Specialist, and a foundational experience as a Flight Attendant at Qantas from 2000 to 2005. David holds a Bachelor of Arts in English Literature from the University of Auckland and a Marketing Diploma from Auckland University of Technology.