211 San Diego connects people with community, health, and disaster services through a free, 24/7, stigma-free, confidential phone service and searchable online database.


By dialing 2-1-1, callers are linked to a live highly-trained Client Service Representatives (CSR) who will assess their needs and match them to the best and closest resource in their community. The call is confidential and offered in more than 200 languages and dialects. 2-1-1’s highly trained CSRs, the majority of whom are Alliance of Information and Referral Systems (AIRS)-certified, provide a wide range of immediate resources to local individuals and families.

Health Services

Humanitarian

211 San Diego

211 San Diego's headquarters in San Diego, CA, United States

This department manages client engagement and oversees program offerings to ensure effective service delivery.

Client Services

The Leadership Team at 211 San Diego comprises key executives responsible for guiding the organization’s strategic direction, ensuring operational efficiency, and enhancing service delivery. This team collaborates to optimize resources and technology, drive business development, and foster community partnerships, all while upholding the mission to connect individuals with essential services confidentially and compassionately. Their collective expertise ensures that the organization adapts to evolving community needs and maximizes its impact.

Leadership Team

The Customer Support and Service team at 211 San Diego is dedicated to providing compassionate and effective assistance to individuals seeking community, health, and disaster resources. This team, comprised of highly trained professionals, including Client Service Representatives and specialized support staff, evaluates each caller's unique needs and connects them with the most appropriate services, ensuring confidentiality and accessibility in over 200 languages. Their commitment to quality service fosters a supportive environment, enhancing community well-being and access to essential resources.

Customer Support and Service

The Finance and Accounting team at 211 San Diego is responsible for managing the organization's financial health through budgeting, financial reporting, and payroll services. They ensure compliance with financial regulations, oversee the allocation of resources, and provide strategic insights to support the organization’s mission of connecting individuals with essential community services.

Finance and Accounting

The Technology and Data Management team at 211 San Diego is responsible for ensuring the effective use of technology and data to enhance service delivery and operational efficiency. They oversee the development and maintenance of the online database, manage data integration processes, and provide technical support to optimize systems that enable client service representatives to connect individuals with the necessary community resources. By leveraging technology and data analytics, the team helps improve the accessibility and effectiveness of 211 San Diego’s services.

Technology and Data Management

The Human Resources and Administration team at 211 San Diego is responsible for cultivating a supportive work environment that attracts, retains, and develops a diverse workforce. This team oversees recruitment, employee relations, policy development, and compliance, ensuring that staff are equipped to deliver exceptional service to the community. They play a crucial role in aligning HR strategies with the organization's mission to connect individuals with vital resources.

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People (5)

Jobs (0)

Other teams

Leadership Team

Customer Support and Service

Finance and Accounting

Technology and Data Management

Human Resources and Administration

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People (5)

Jobs (0)

Other teams

Leadership Team

Customer Support and Service

Finance and Accounting

Technology and Data Management

Human Resources and Administration

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